Refund Policy

Refund Policy - ASIWT.IN for Inland Water Transport, Assam

At ASIWT.IN, we are committed to providing a seamless and transparent ferry booking experience. Please review the following refund policy before making a booking.

1. General Refund Policy

In most cases, no refund will be granted once the payment is successfully completed and a confirmed ticket is generated.

However, exceptions may be considered under the following circumstances:

  • Duplicate/multiple payments made for the same service.
  • Successful payment but no ticket is generated or received due to connection failure or technical issues.
  • The ferry service is cancelled by ASIWT due to operational, weather-related, or technical reasons.

2. Service Cancellations

If a ferry service is cancelled by ASIWT:

  • A refund will be issued after deducting applicable charges.
  • Alternatively, passengers may be allowed to reschedule their journey at no extra cost, subject to availability.

3. Transaction Charges

  • Transaction fees charged by the payment gateway are non-refundable.
  • Any applicable charges will also not be refunded.

4. Refund Timeline

  • Eligible refunds for online payments will be processed back to the original payment method within 1–7 working days.
  • The actual credit timeline may vary depending on the bank or payment service provider.
  • Refund requests must be submitted within 10 days from the date of journey. No refund requests will be entertained after this period, under any circumstances.

5. Important Notes

  • No refund will be granted in the following situations:
    • No-show or failure to board the ferry. (Example: If you missed the ferry due to your own delay, no refund will be issued.)
    • Incorrect passenger or vehicle details entered during booking.
    • Wrong route, Date or Timing selected at the time of booking.
  • Bookings made through Cash or POS (Point of Sale) terminals are non-refundable and non-transferable under normal circumstances. If a ferry service is cancelled, the following will apply for offline or POS bookings:
    • Refunds will be made manually at the booking counter upon submission of a valid ticket and ID proof.
    • Alternatively, the Ghat Official may make suitable alternate arrangements for the passengers.
    • The decision of the Ghat Official shall be final in such cases.

6. How to Request a Refund

For online refund-related concerns, you can visit the Payment Issue section on our website or app. All your transaction and payment attempts will be listed there.

  • Click on “Check Status” next to the relevant transaction.
  • If eligible, you can then click on the “Initiate Refund” or “Request Refund” button to proceed.

Moreover, if you need further assistance, you may also email us at grc.aiwtds@gmail.com with the following details:

  • Your name
  • Contact number
  • Payment details or ticket details
  • Remarks

Our support team will review your request and respond promptly.

7. Disclaimer

  • ASIWT reserves the right to modify, update, or cancel this refund policy at any time without prior notice.
  • All refund-related decisions taken by ASIWT or its authorized representatives, including Ghat Officials, shall be final and binding.
  • ASIWT shall not be held liable for any loss, damage, or inconvenience caused due to cancellation or delay of ferry services arising from unforeseen circumstances such as weather conditions, technical issues, or operational challenges.
  • By making a booking through ASIWT.IN or its authorized counters, the passenger agrees to abide by the terms and conditions stated in this policy.

8. Contact Us

  • Email: grc.aiwtds@gmail.com
  • Phone: 1800 889 4717